Privacy Policy

aeru awai, limited company ("aeru awai") has established the following privacy policy ("Policy") to promote the protection of personal information.

Personal Information Management

aeru awai shall take any necessary measures, including the maintenance of a security system and installation of necessary security equipment to prevent the loss, damage, falsification, leakage, etc. of personal information ("Personal Information") gathered from users, persons who have applied for membership through aeru awai's separate membership system ("Membership Applicant"), and users of other services provided by aeru awai (collectively, "Customers").

Personal Information Use

Personal Information collected from Customers will only be used for the following purposes (including uses within the scope reasonably related to such purposes) unless Customers do not give their consent.

Execution of transactions related to products and services provided by aeru awai

  • Delivery of goods, provision of services, and settling payment
  • Providing after-sales services related to products and services
  • Responding to Customer inquiries and contacting Customers
  • Provision of services to aeru awai members and communication from aeru awai to members and Membership Applicants
  • Performing tasks necessary for executing other transactions

aeru awai's Advertising Services

  • Marketing, etc.
  • Providing information on products and services by e-mail, mail, telephone, etc. - Developing new products and services and improving existing products and services by analyzing the use of our products and services

Other uses incidental to business operations

Uses necessary to the provision of products and services from aeru awai incidental to the above purposes

Non-disclosure and non-provision of Personal Information to third parties

aeru awai will not disclose Personal Information to third parties without consent from the Customer except to share with aeru company and in any of the following cases.

  • When it is difficult to obtain Customer consent, such as when it is necessary to protect a person's life, body, or property
  • When disclosing information to contractors to whom aeru awai outsources work to provide services
  • When disclosure is required by law
  • When it is necessary to collaborate with a national agency, a local government, or an individual or entity appointed by either a national agency or local government in order to carry out duties mandated by law, and when obtaining the consent of the Customer or any other relevant party may hinder the execution of those duties.

Matters Concerning Shared Use

aeru awai may share stored Personal Information in the following way with aeru awai's corporate group. Shared use of Personal Information will be managed responsibly by aeru awai's Personal Information Protection Manager. For details, please contact us via the point of contact below.

Personal Information to be shared

Address, name, phone number, e-mail address, credit card information, flight information, and other information necessary to provide Customers with products and services

Scope of parties for shared use

(1) aeru company
(Tokyo office) 3-10-50 Kamiōsaki, Shinagawa-ku, Tokyo 141-0021 JAPAN
(Kyoto office) 298 Tamatsushima-cho, Matsubara-dori, Muromachi Higashi-Iru, Shimo-gyo-ku, Kyoto-shi, Kyoto 600-8427 JAPAN
Rika Yajima, President

Purpose of Shared Use

  • Execution of transactions related to products and services provided by aeru awai's corporate group
  • Distribution of aeru awai's corporate group advertisements
  • Usage incidental to other business operations: any other necessary use to provide aeru awai's corporate group products and services incidental to the above purposes

Persons responsible for managing Personal Information

aeru awai, limited company
1303-1 Yoza, Yosano, Yoza District, Kyoto 629-2423 JAPAN
aeru company Representative
Rika Yajima, CEO

About cookies

This site uses cookies. By continuing to use this site, the Customer consents to the use of cookies as outlined below.

For the purpose of using this site

aeru awai uses cookies to track, understand, and analyze the performance of user interactions on our website to plan future improvements.
Cookies are also used to distribute advertisements. Cookies cannot be used to obtain the user's name, email address, or information regarding the user's device.

About third-party cookies

aeru awai uses cookies that provide information to Google to analyze anonymous statistical data regarding traffic to the website by using Google Analytics.

User cookie management

Users of this site hold the right to retract the above cookie agreement at any time. If a browser's cookies are disabled, there is a possibility that all features of this site will become unusable.
Even if cookies are disabled, cookies already stored in the browser will not be deleted. To delete these cookies, please refer to your browser's settings and help pages.

About the cookies we use

For more details, please refer to the sites below.

Personal Information Inquiries

When a Customer wishes to inquire about, edit, or delete Personal Information, we will respond to the request after confirming the Customer's identity.

Law Compliance and Policy Revision

aeru awai will comply with all applicable laws, rules, and regulations regarding the Personal Information we hold, and will review and improve this policy as appropriate. Revisions to this policy will be posted on the homepage of our website.

Contact Us

For inquiries regarding our handling of Personal Information, please contact us at the address below.

aeru awai, limited company

Established and effective as of January 16, 2024